Shipping policy

Shipping Policy

At Trixie Store, we understand that pet owners want dependable delivery and a smooth shopping experience. Whether you're purchasing products for dogs, cats, birds, small pets, or farm animals, we are committed to delivering your order safely and efficiently.

Order Processing

All orders are processed within 4–7 business days after payment confirmation.

Orders are not processed, packed, or shipped on weekends or public holidays. During busy periods, processing times may be slightly extended.

Shipping Methods

Standard Shipping – DHL / FedEx

  • Carrier: DHL or FedEx

  • Estimated Delivery Time: 7–14 business days

  • Shipping Fee: $12.95 USD

This option provides reliable international delivery with tracking available throughout the shipping process.

Free Shipping – EMS

  • Carrier: EMS

  • Estimated Delivery Time: 12–24 business days

  • Shipping Fee: Free on orders over $50 USD

Orders below $50 USD may be subject to shipping charges calculated at checkout.

Packaging & Product Protection

Our product range includes pet food, feeding accessories, pet apparel, habitat supplies, bowls, toys, and care products.

To ensure products arrive in excellent condition, every order is carefully inspected and securely packaged before shipment. Additional protective materials may be used for fragile items, feeding accessories, or products that require extra protection during transit.

Shipping Destinations

We ship to customers worldwide.

Available Regions

  • North America

  • South America

  • Europe

  • Africa

  • Oceania

Shipping Restrictions

We currently do not ship to:

  • Asia

  • Remote, isolated, or restricted delivery areas where carrier services are unavailable

If your location cannot be serviced, our customer support team will contact you promptly.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.

You can track your shipment directly through the carrier's website using the provided tracking information.

Please allow up to 72 hours for tracking updates to become available after dispatch.

Delivery & Inspection

Upon receiving your package, we recommend inspecting it carefully before accepting delivery.

If you notice any damage to the package or contents:

  • Take clear photographs of the damage.

  • Keep all packaging materials.

  • Contact our customer support team as soon as possible.

Prompt notification helps us investigate and resolve shipping-related issues efficiently.

Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are not included in the purchase price or shipping fee and are the sole responsibility of the customer.

We encourage customers to review local customs regulations before placing an order.

Delivery Delays

While we strive to deliver orders within the estimated timeframes, delays may occasionally occur due to circumstances beyond our control, including:

  • Customs clearance procedures

  • Adverse weather conditions

  • Transportation disruptions

  • Peak shipping seasons

  • Other unforeseen logistical events

We appreciate your patience and understanding in such situations.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Trixie Store
1000 Thompson Run Road
Monroeville, PA 15146, USA

Email: support@trixiestore.com

Website: trixiestore.com